Ishita Example
Product Manager · Payments & Consumer Apps · Ex-Engineer, MBA
- Mumbai, Maharashtra
- ishita.example@example.com
- +91 9XXXX XXXXX
- linkedin.com/in/ishita-example
Summary
Product manager with 4 years in product and 2 years as a software engineer. Owns consumer payment journeys end to end, from discovery and prioritisation to launch and iteration with data. Works closely with engineering, design, risk and compliance teams in regulated environments.
Experience
Product Manager, Recurring Payments
Apr 2024 – PresentWoodgrove Pay · Mumbai
- Own the UPI AutoPay mandate experience for a team of 8 engineers and 2 designers; redesigned the mandate setup flow, lifting completion from 54% to 68%.
- Prioritised a failed-mandate recovery feature from support ticket analysis; it reduced related support contacts by about a third within two months.
- Ran 20+ A/B tests with the analytics team and set up a weekly metrics review that the business head now uses for roadmap decisions.
- Worked with risk and compliance to ship changes aligned with updated payment network guidelines ahead of the deadline, without disrupting active mandates.
Associate Product Manager
Jun 2022 – Mar 2024Tailspin Travel · Mumbai
- Launched a Hindi version of the bus booking flow after user interviews in tier-2 cities; it accounted for about 12% of app bookings within 3 months.
- Wrote PRDs and user stories for a refunds tracker that cut "where is my refund" calls by about 25%.
- Defined funnel events with engineering and built Mixpanel dashboards that became the team's source of truth for booking drop-offs.
Software Engineer
Jul 2018 – Jun 2020Fabrikam Technologies Ltd. · Pune
- Built Android features in Kotlin for a retail banking client's mobile app, including bill payments and card controls.
- Cut app crash rate on low-end devices by fixing memory issues found through Firebase Crashlytics.
- Volunteered to run sprint demos and gather client feedback, which led to the move toward product work.
Skills
- Product: Product discovery, Roadmapping, PRDs, Prioritisation (RICE), User research, Go-to-market
- Data: SQL, Mixpanel, Amplitude, A/B testing, Funnel and cohort analysis
- Tools: Jira, Confluence, Figma, Notion
- Domain: UPI and payments, Consumer mobile apps, Regulatory compliance
Education
MBA
2020 – 2022Example Institute of Management · Mumbai · Product management and marketing electives
B.Tech, Computer Engineering
2014 – 2018Sample College of Engineering · Pune